Not just attitude...Priori2ude!

« Honorable Men & Women | Main | Married to the Mob »

March 30, 2006

NorthWORST Airlines

Oh, I SWEAR Northwest Airlines SUUUUUUUUCKS!!! They are the worst airline I have EVER dealt with! Their customer service is terrible, their web site doesn't work, and their phone system is atrocious!

I called up the reservations hotline: 1-800-225-2525. I hear an operator start speaking to me and before I even take a breath to say hello, I get switched to a recorded survey they want me to take--which they said I would take AFTER I talked to an operator. HEL-LOOO! I didn't get to talk to her! So I redial and get an operator. I say I want to make a reservation using my World Perks miles. She says I have to call a different number. I said, "Wait, I called this number, went through the menu that told me I could get to a World Perks operator and it even asked me to enter my World Perks number!" WTF???

*sigh* Ok, so I call the stupid number she gives me. I get an operator, tell her I want to reserve a flight from Detroit to Ft. Myers, Florida. I go through the whole call, confirm all the flight information, but notice that the flight coming back seems way too short. We leave Detroit at noon and arrive in Florida at 12:53??? "How can that be?" I asked her. "Time difference," she replies. DUMBASS, there's no time difference from Michigan to Florida! But I just shake my head and think: ok, this person is a moron!

Then I get the confirmation email with the itinerary this morning. I look and again notice that the flight seems way too short. 53-59 minutes each way. It's supposed to be about 3 hours! OH! It's because it's a jet--faster than a regular airplane, I thought...Nooooo, she booked us on the wrong flight to Ft. Wayne INDIANA, not Ft. Myers, Florida!!! That stupid stupid BITCH!!!

So I call them again. I'm not sure if I got the same operator or not cause I can't remember what her voice sounded like last night. Either way, she tells me that she can get a flight to Florida, but is having trouble finding a flight back because of availability. Spring break she tells me, and I say, no, spring break is over by that time! Whatever. You know what? Just let me speak to a supervisor. This is getting ridiculous!

So a supervisor gets on the phone with me. She seemed pretty nice (I think she had a Japanese accent). She pretty much told me the same thing the other lady told me, but added that to get the flight I want coming back would take more than the standard 25,000 miles. And something seemed fishy because it seemed like the supervisor found more flights than the other operator--I don't think the operator knew what she was doing. So I ask the supervisor if we could use Don's miles as well and after she took a while to find flights, she was able to do it. And actually, she said it cost us each 37,000 miles for the roundtrip non-stop flight. Don only had a little over 31,100, but she gave him the rest of the miles because of the inconvenience. I think we should have gotten bumped to first class, but I wasn't going to push it. They'd taken enough of my time out of my workday trying to straighten this stupid mess out in the first place. And I was just happy to get a flight at a decent time (the only other alternative to the flight we got was a 6:30am flight--NO WAY!).

I just have to say that I've NEVER in my life had SO much trouble as I've had with Northwest Airlines. They charge way too much, their arrival times are always padded because they're always late, and they always screw up! Now, granted, they aren't that bad at fixing problems to make you at least somewhat happy, but what gets me is how often it happens--it's ALL THE TIME! If they would just do business the right way in the first place, they wouldn't have so many screw ups and angry customers like me! This is the last time I ever take this airline. From now on, I'm boycotting.

Posted by Amy at March 30, 2006 12:00 PM

Comments

Post a comment